Shipping Policy

We aim to deliver your order quickly and safely.

Processing time

Orders are processed within 1–3 business days. A confirmation email with tracking will be sent once shipped.

Delivery time

• Standard international shipping: 7–14 business days (varies by destination).
• Delays may occur during peak seasons or due to customs.

Shipping fees

Calculated at checkout based on destination and weight. Promotional free shipping may apply.

Wrong address

Please ensure your address is correct. We are not responsible for non-delivery due to incorrect addresses at checkout.

Lost or damaged packages

If your package is lost or arrives damaged, contact us within 7 days at support@drovela.shop with your order number and photos.

Customs & duties

International orders may be subject to customs fees or taxes, which are the customer’s responsibility.